How to Request a Public Record
Public records requests can be made in person or in writing by mail or email to Andrew Shen, Records Access Officer (RAO), at [email protected] or 978-264-4700 x3208. Although not required, we encourage requests to be in writing to ensure an efficient and accurate response.
Fees
A RAO may assess a reasonable fee for the production of a public record unless that record is readily available for public inspection. If fees will be assessed, a written estimate of the cost will be provided to the requester.
A fee may be charged for employee time necessary to identify, locate, and compile the records requested. A fee may also be charged for employee time necessary to review, and, as applicable, segregate and/or redact information exempt from public disclosure. The hourly rate for such fees shall be the hourly rate of the lowest paid employee capable of performing the task, not to exceed $25.00 per hour.
Appeals
If a requester wishes to assert a claim that they have been denied access to public records, they may appeal the RAO’s determination within 90 days to the Supervisor of Records pursuant to 950 CMR 32.08(1). The Supervisor shall make a final determination on the appeal within ten (10) business days of receipt.